Return & Exchange Policy

Returns & Exchanges

At APEX RITUAL, we accept return requests within 15 days of delivery. Before sending anything back, please contact us at supportapex8@gmail.com.

Customer-Initiated Returns

  • Contact us within 15 days of receiving your order.
  • Items must be unused, unwashed, and ideally with tags and accessories intact.
  • Return shipping costs for size or preference exchanges are the responsibility of the customer.
  • Do not ship items back before confirming the return address with us.

Defective or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Once verified, APEX RITUAL will cover reasonable costs for the approved resolution. This does not limit any mandatory rights under applicable law.

Refunds

Once we receive and inspect the returned item, approved refunds will be processed back to your original payment method. Processing times may vary depending on your payment provider.

Please Note

  • Returns without prior contact may not be accepted.
  • Used, washed, soiled, damaged, or odor-affected items may not be eligible for return.
  • Applicable mandatory consumer protection rights in your region are always respected.

Questions? Email us at supportapex8@gmail.com