FAQ — Shipping, Sizing & Returns

Frequently Asked Questions

Everything you need to know before you order. Still have a question? Email us at supportapex8@gmail.com and we'll help.

How long does shipping take?

Estimated delivery after your order ships:

  • United States: 15–30 business days
  • Japan: 10–20 business days
  • Brazil: 15–30 business days

Orders are processed after payment is confirmed, and the delivery estimate begins once your order ships. Delivery times are estimates and can be affected by customs, carriers, or peak periods.

How much is shipping?

Shipping is calculated and shown at checkout before you pay, so there are no surprises.

Will I get tracking?

Yes — when your shipping method includes tracking, we email your tracking information once the order ships.

Do you ship internationally? Are there customs fees?

We ship to the countries available at checkout. International orders may be subject to customs duties or import taxes set by your country. Unless stated otherwise at checkout, these are the customer's responsibility.

How do I choose the right size?

Sizing varies by item, so please check the size chart and the centimeter (cm) measurements shown in the product images before ordering. Measurements can differ by 1–3 cm depending on the piece. If you're between sizes or unsure, email us and we'll help you pick.

What's your return policy?

We accept return requests within 15 days of delivery. Items must be unused and in their original condition. Please email us before sending anything back so we can share return instructions.

What if my item arrives damaged, defective, or incorrect?

Contact us with your order number and photos and we'll make it right — we cover the reasonable cost of the approved solution.

Is checkout secure?

Yes. Checkout is encrypted and supports trusted payment options, including accelerated options like Shop Pay for a faster mobile checkout.

How do I contact support?

Email supportapex8@gmail.com with your order number and we'll get back to you. We're here to help with sizing, orders, tracking, and returns.